Common transaction queries
You or a family member may have provided your card details in all sorts of situations.
- Requesting a free trial or sample
- Purchasing a subscription or membership
- Asking questions or advice from an online professional
- Purchasing software or virus protection for your computer
- Creating an online account
Free trial or sample
- Vitamins or supplements
- Skin care or beauty products
- Book or movie subscription
- Household appliances
- Cleaning products
Tip: Cancel before time’s up
Most free trials only last for 5 or 10 days. If you don't want to buy what you've tried, you need to cancel the service or return the product before the trial is up. If you don't cancel, you may be agreeing to buy more products or to continue the subscription.
Subscription or membership
- Dating site/app (e.g. Tinder, Zoosk, Match.com, Bumble, Hinge)
- Health club or gym membership
- Magazine or news subscription (e.g. The Saturday Paper, Herald Sun, The Age)
Online professional
- Medical professional
- Advice forums
- Financial adviser
- Expert online community
Tip: Subscriber beware
You may have agreed to pay for an ongoing subscription. If you don't want to continue with the service, you need to cancel it or your subscription will continue.
Software or virus protection
- Computer software
- Virus protection
- Repairs
If you have given someone remote access to your computer, please contact us.
Online accounts and streaming services
- Games (e.g. Xbox, PlayStation, Big Fish Games)
- Shopping (e.g. AfterPay, Wish, PayPal, eBay, ASOS)
- Smart phones (e.g. Apple, Samsung, GooglePlay, iTunes)
- Betting and Lotto (e.g. theLott, TAB, SportsBet)
- Music, TV & movies (e.g. Netflix, Spotify, Stan)
More considerations
- Donations to charity and fundraisers
- Booking accommodation (e.g. AirBnB, Stayz, independents like real estates)
- Hiring a vehicle
- Market purchases (e.g Who is ‘Celery Jam’?)
