Bank Australia has achieved national recognition, taking out four of this year’s MOZO People’s Choice Awards which highlight Australia’s favourite banks as well as winning the Best Customer-Owned Bank award.
On 23 May Bank Australia was announced as the the winner of four of eight People’s Choice awards on offer:
Winner: Outstanding Customer Satisfaction
Winner: Excellent Customer Service
Winner: Highly Trusted
Winner: Most Recommended
The Mozo’s People Choice Awards in banking are chosen by a survey of thousands of individual bank customers across Australia, from a field of 141 banks and credit unions.
“The Mozo People’s Choice Awards are all about the customers themselves having their say. Every bank claims it scores well on customer satisfaction, these awards highlight the ones whose customers actually agree,” said Mozo Data Services Director AJ Duncanson.
On 13 June Bank Australia was also announced as Australia’s Best Customer-Owned Bank. To win this prestigious award, we were shortlisted among other banks that won five or more Mozo Experts Choice Awards over the past 12 months and then further assessed and examined by the Mozo Expert judging panel.
According to Mozo expert Peter Marshall, “customer-owned banks have the benefit of not being beholden to shareholders, which means they can pour profits back into customers and their communities.”
“In Bank Australia’s case, this comes in the form of not only a tonne of community projects but also great value products across car loans, home loans, credit cards and more,” said Marshall.
Our smartphone app was also recently recognised as being the best in Australia.
Our vision is to bring responsible banking to more Australians, and to achieve this we’ve been investing in major improvements to our digital banking experience, lending processes and our staff.
We’re extremely proud to be recognised with these awards, which show that our commitment to responsible banking and clean money can also go hand-in hand with excellent customer service and satisfaction.
Thank you to everyone who voted for us.
You can find out more about Mozo here.