Our thoughts are with the communities that have been affected by the bushfires in Victoria’s south-west and in New South Wales. It is anticipated that many communities and some homes and properties have been affected.
Affected customers are advised to call us on 132 888 if they are in need of assistance from our team.
If you are experiencing hardship as a result of these events, you are strongly encouraged to discuss your circumstances with us. Options we can offer include:
- Lowering your contracted repayments and extending the term of your loan
- Applying a short repayment break until you are again able to meet your contracted repayment
For any customers who need to lodge an insurance claim, our insurance partner Allianz is ready to help. If your motor vehicle or property has been damaged it is a good idea to lodge your claim as soon as possible.
Speak to Allianz claims on 1300 555 030 or claim online www.allianzclaims.com.au
As a customer owned responsible bank, Bank Australia is committed to supporting its customers and the communities that are affected by natural disasters.