Once again our thoughts are with the communities that have been affected by the recent weather events caused by ex-Tropical Cyclone Debbie. There has been significant rain and flooding across the south east Queensland and northern New South Wales region with thousands of people affected.
Customers are advised to call us on 132 888 if they are in need of assistance from our team as a result of these weather events. Our branches in Brisbane CBD, St Lucia, and the Gold Coast remain closed until further notice. [UPDATE: These branches have since re-opened]
If you are experiencing hardship as a result of these events, we encourage you to discuss your circumstances with us. Some of the ways we can help are:
- Lowering your contracted repayments and extending the term of your loan
- Applying a short repayment break until you are again able to meet your contracted repayment
For any customers who need to lodge an insurance claim, our insurance partner Allianz is ready to help. If your motor vehicle or property has been damaged it is a good idea to lodge your claim as soon as possible.
Speak to Allianz claims on 1300 555 039 or claim online www.allianzclaims.com.au
As a customer owned responsible bank, Bank Australia is committed to supporting its customers and their families who have been affected by Cyclone Debbie.