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Disability Action Plan

Bank Australia is working to improve the inclusion of people with a disability as customers and staff members of the bank.

Our Disability Action Plan

Development of Bank Australia’s Disability Action Plan (DAP) has been led by a DAP working group. This group consisting of representatives from across Bank Australia has consulted inside and outside the bank with a range of customers and key stakeholders in the development of this DAP.

Bank Australia’s inaugural Disability Action Plan will be for a period of three years and have four focus areas:

  • Customer experience
  • Employment
  • Increasing awareness of inclusion and accessibility
  • Creating positive community impact

Bank Australia’s inaugural Disability Action Plan (DAP) will be a high level plan that commits the bank to inclusion of people with a disability in its operations – as customers, staff and stakeholders. 

The first year of the DAP will focus on better understanding the tangible opportunities to increase inclusion – and the investment required.  Following the first year more specific targets will be set against actions where appropriate:

See our full Disability Action Plan

Our Website Accessibility

Bank Australia’s website satisfies the requirements for a AA – Intermediate rating for accessibility under the WCAG 2.0 guidelines. If you need an accessibility tool to view our website, please download the eSSENTIAL Accessibility browser.


8 Jan 2018

16 Jul 2015

6 Nov 2017