Skip to main content

SCAM ALERT: We’ve received reports that scammers are pretending to be from our fraud monitoring team. If you get a call claiming to be from the bank and you're unsure if it’s legitimate, don't provide any details, hang up and call us on 132 888. View details


Disability Action Plan

Bank Australia is working to improve the inclusion of people with a disability as customers and staff members of the bank.

Our Disability Action Plan

Development of Bank Australia’s Disability Action Plan (DAP) has been led by a DAP working group. This group consisting of representatives from across Bank Australia has consulted inside and outside the bank with a range of customers and key stakeholders in the development of this DAP.

Bank Australia’s inaugural Disability Action Plan will be for a period of three years and have four focus areas:

  • Customer experience
  • Employment
  • Increasing awareness of inclusion and accessibility
  • Creating positive community impact

Bank Australia’s inaugural Disability Action Plan (DAP) will be a high level plan that commits the bank to inclusion of people with a disability in its operations – as customers, staff and stakeholders. 

The first year of the DAP will focus on better understanding the tangible opportunities to increase inclusion – and the investment required.  Following the first year more specific targets will be set against actions where appropriate:

See our full Disability Action Plan

Our Website Accessibility

Bank Australia’s website satisfies the requirements for a AA – Intermediate rating for accessibility under the WCAG 2.0 guidelines. If you need an accessibility tool to view our website, please download the eSSENTIAL Accessibility browser.


14 Nov 2018

16 Jul 2015

8 Oct 2018