Accessibility information for customers with disability
Bank Australia is committing to increasing accessibility for our customers through our Disability Action Plan.
Products and Services
Our Pension Access Account has no account fees or transaction fees if you have your Disability Support Pension deposited into it.
We will waive Everyday account keeping fees for customers with a disability who need to conduct all their banking through a branch. To find out more speak to your local branch Manager.
Our bank cards feature tactile indicators to assist customers to identify and orient cards in ATMs and EFTPOS machines. There are six dots on our VISA Debit card, four dots on our Platinum Credit card and two dots on our VISA Credit card.
We offer loans for individuals and organisations to purchase or build Specialist Disability Accommodation (SDA), and can provide flexible loan terms to suit the project need and individual’s personal financial position. For more information contact CommercialLending@bankaust.com.au or 132 888.
How to contact us
Customers can contact us on 132 888 between 8am and 8pm Monday to Friday and 9am to 2pm Saturday.
Our website has been rated as WCAG 2.0 AA - Intermediate rating for accessibility.
Our customers can have fee free access to more than 10,000 ATMs including Bank Australia ATMs and those of all the major banks. Bank Australia ATMs are located outside a number of our branches and have an audio-enabled via a headphone jack, and have a tactile dot on the 5 key.