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2023-12-22 2:05 pm

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Managing your bank account

Find answers to the common questions like where to find statements and changing your details.

Banking numbers and VIP tokens

Bank Australia's BSB, customer numbers, Symantec VIP tokens for security and more.

Changing your details

How to update your details with us including your name, address, gender and business information.

Bank statements and keeping track

Bank Australia statements, alerts, push notifications and your transaction history.

Travelling overseas

What to plan for and how we can help in an emergency.

Moving money

How to move money, see daily transaction limits, international transfers, cash and mobile payments.

How redraw works

Bank Australia's redraw feature for personal loans, car loans and home loans.

Locked out of accounts

Find out what to do when you’re locked out of the app or internet banking, or when your card won’t work.

Frequently asked

Protecting your passwords

Tips to keep your passwords and access codes safe from prying eyes.

Alerts

Here’s where we post the latest information on security and maintenance – including planned outages, scams and other need-to-knows.

Everyday account rates and features

Learn about our transaction accounts for children, adults, businesses and people on a pension.

Need help?

Send us a secure message via the app or internet banking
Message us right here
Or call us

Have a complaint or compliment? Please let us know.

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Above: Meneka, Common Good store, Bank Australia customer