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Alert: Planned maintenance - Internet Banking: Sunday 14th August, 12:30am-2:30am AEST. We will be conducting important maintenance across our internet banking platform. During this time our internet banking platform will be offline. We apologise for any inconvenience. Card transactions and ATM withdrawals will be unaffected during the maintenance window. Call us on 132 888 for any questions, we're here 'til 8pm AEST or between 9am and 2pm AEDT tomorrow.

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2022-06-21 5:07 pm
Alert

Interest rate announcement - 12 August 2022. Bank Australia will increase variable home loan and commercial variable rates in response the RBA’s recent decision to raise the official cash rate. From 18 August 2022, interest rates will increase by 0.50% for variable rate owner-occupier and investor loans, while commercial variable rate loans will also increase by 0.50%. For existing home loan customers, repayment changes will be effective from 1 October 2022. Read more here.

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2022-04-28 10:05 am
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Locked out of accounts

Find out what to do when you’re locked out of the app or internet banking, or when your card won’t work.

What’s on this page

Banking app

Call us or visit a branch to get this up and running again. We’ll just need to verify that you’re who you say you are. 

Internet banking

Account access is temporarily blocked after three incorrect attempts at entering an internet banking password on any given day. It becomes unblocked at midnight of the same day – at which point you can try again.

New and can’t log in?

If we signed you up on the phone or at a branch, you need to have changed your password to something uniquely yours within the first 30 days. 

It’s an easy fix. Call us to reset your password.

Blocked cards

If you enter your PIN incorrectly a number of times, your card can get blocked. 

In some cases, you may be able to use your signature as proof the card is yours. 

If your card has been blocked because you entered an incorrect PIN, the system will reset at midnight and you can try again the next day.

If you continue to have problems with your PIN, we can help. Call us to order a new card and PIN.

Tip: Forgot to unlock your card?

If you put a temporary lock on a misplaced card, you can unlock it in the app or internet banking

Need help?

Send us a secure message in the app or internet banking

Or call us