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2022-04-28 10:05 am
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International bank transfers, payments and fees

Learn about transaction limits and how to transfer money to and receive money from an overseas account. See also the jargon and fees. 


What’s on this page

Our international transfer service

An international transfer is a secure, fast and convenient way to receive and send money. Bank Australia uses Western Union Business Solutions, a division of The Western Union Company. 

Sending an international transfer

Limits and currency

Your transfer must be less than AUD $2,000 and sent in a foreign currency.

To make an international transfer higher than this amount, please contact us. Note that fees apply. 


Payment details

You need the following details about the person you’re paying: 

  • Account name, street address and account number (or IBAN)
  • Their bank name, street address and bank code/s
  • Depending on the country, you may need further information to complete the payment or it may be requested at a later stage

Do you have the right details?

International transfers are undertaken at the sender’s own risk. Western Union and/or their subsidiary companies and/or agents (Bank Australia) accept no liability whatever for any delay, mistake or omission which may occur in its transmission, or misinterpretation when received, or failure to identify the payee.

How to send an international transfer

To make the payment, log into internet banking and follow these steps:

  1. Go to 'Transfer/Pay' and select 'International transfers' 
  2. Choose 'Send money overseas' and follow the prompts to validate account
  3. For new transfers, select 'Create transfer'. For two or more to sign accounts, locate the payment requiring approval from the list shown or use the magnifying glass to search for transactions older than 7 days.
  4. Select the country you are sending to, the currency you want the payment sent in, and the amount for an indicative quote (select 'Foreign' if you know the foreign currency amount you wish to send, or select 'AUD' and enter the AUD equivalent)
  5. Select the account you want the money to come from
  6. Hit 'Pay now' when you’re satisfied all details are correct

Receiving an international transfer

Good to know

Your first step is to give payment instructions to the person or business sending money to you. These instructions vary depending on the currency being sent.

How to get your payment instructions

To get your payment instructions, simply log into internet banking and follow these steps:

  1. Go to ‘Transfer/Pay’ and select ‘International transfers’
  2. Choose ‘Receive money from overseas’ 
  3. Follow the prompts to complete the form and get your instructions

How to send payment instructions

Forward the payment instructions to the person transferring money to you.

Ask them to instruct the overseas bank to include the Payment Reference in the bank's reference field.

When received

If possible, email inwardtransfers@westernunion.com with the transfer receipt or bank’s remittance advice.

Drafts

A draft is like a bank cheque made out in a foreign currency. Drafts can be sent overseas via mail and are available in a range of currencies.

Why choose the draft?

It's a cost effective way to send a payment by mail with a letter, card or invoice or when you don’t know the recipient’s bank account details.

How do you order a draft?

You can order a draft via secure email in the app or internet banking, over the phone or in a branch. Once ordered it will be available to collect at your nominated branch within 2 - 5 business days, we will contact you to let you know when it arrives. Alternatively, we can arrange for the draft to be sent to an alternative address.

Jargon and terminology

Wire

Another name for an international transfer.

Bank codes

A bank code is a series of numbers used to identify banks around the world, for example:

  • BSB (Bank-State-Branch)
  • BIC (Business Identification Code)
  • SWIFT Code (standard format of Business Identification Codes)
  • CHIPS (Clearing House Inter-Bank Payment System) – US and Canada only
  • NCC (National Clearing Code)
  • BSC (Bank Sort Code)
  • IFSC (Indian Financial System Code)

In some countries, you may need more than one bank code and/or an International Bank Account Number (IBAN). 

IBANs

IBAN stands for ‘International Bank Account Number’. 

It’s an account number format adopted by most European and many other countries. IBANs start with a two letter country code and contain between 15 and 34 letters and numbers, depending on the country. 

The IBAN is written as a continuous string of alphanumeric characters (ie. no space).

Fees

The following fees apply, noting that other fees may be charged by participating banks involved in the transaction or settlement.

Staff assisted international transfer fee

This fee is charged when you request a staff member at a branch or on the phone to debit your Bank Australia account to remit funds in a foreign currency.

  • $30 per transfer

Online international transfer fee

This fee is charged when you use the app or internet banking to debit your Bank Australia account and remit funds in a foreign currency.

  • $10 per transfer

Trace/recall/stop an international transfer

This fee is charged to trace, recall or stop a debit from your Bank Australia account made to remit funds in a foreign currency by you.

  • $25 per transfer

Win one of twenty $500 gift card vouchers.*

*T&C's apply.

Learn more