To us, impact means doing better by the world
We share a belief with our customers that money can be used to create a world where people and the planet thrive.
Read our 2024 Impact Report
Read our 2024 Financial Report
We've worked hard to create positive impact on your behalf.
This report demonstrates how we have worked to achieve the best possible outcomes for our customers and remained true to our purpose during the 2024 financial year.
Total assets
$
11.7
billion
Impact assets
$
2.2
billion
2.2
billion
Impact highlights:
- We launched our first nature and biodiversity strategy and our First Nations Recognition and Respect strategy
- Launched our Electrify Your Home pilot to help customers get off gas
Customer community grants
$
195,560
Read our 2024 Impact Report
This report demonstrates how we have worked to achieve the best possible outcomes for our customers and remained true to our purpose during the 2024 financial year. We report on the material issues and activities that matter most to our customers, our employees and other key stakeholders.
We are the only bank in Australia with a conservation reserve, which spans 2,117 hectares in western Victoria.
On the conservation reserve, we work with partners Greening Australia, Trust for Nature, and Traditional Owners the Wotjobaluk Nations represented by the Barengi Gadjin Land Council (BGLC).
Conservation reserve investments
$
308,706
Our customers
192,261
192,261
Investing in our people is essential for success as a purpose-driven bank.
- This year, we opened a new office in Traralgon with a refurbished contact centre and we have 28% of our workforce based in the Latrobe Valley
- We continued deployment of Indigenous Cultural Awareness training and Reviving Resilience training
- We continued to roll out our training program including Respect@Work and unconscious bias training for our people leaders
Our people
613
Our customers care how their money is invested. They want to see it do good in the world, not cause harm.
Customer satisfaction
88.2
%
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Read previous years' reports
Read our previous years' impact and financial reports. In 2015, Bank Australia adopted its new trading name so earlier reports use our previous name (bankmecu).
