Current alert
Supporting our customers and communities affected by the Victorian bushfires and Queensland floods
We’re concerned for the safety and wellbeing of the people and communities affected by the Victorian bushfires and Queensland floods.
To our customers affected, please contact us to discuss your personal situation and the assistance we can provide. As we have always done in times of disaster, our customer support team will work with you to provide the most appropriate support. This may include:
- Pausing scheduled loan repayments
- Deferring interest payments on a case-by-case basis
- Deferring upcoming credit card payments
- Debt consolidation to help make repayments more manageable
- Restructuring existing loans free of the usual establishment fees.
Customers who need help can call us on 132 888 Monday to Friday 8am-8pm and Saturday 9am-2pm (AEDST). If you are insured by Allianz Insurance, support is available to customers 24/7 by calling 131 013.
Guidelines to protect your money
During this time, we remain focused on keeping our customers safe from scammers. We encourage customers to be cautious to ensure your money is as safe as possible.
Bank Australia will never:
- send you emails that you didn’t request asking for information
- ask you to tell us your PIN or personal banking details in an email you didn’t ask for
- ask you to give us your full card number or card security information, or
- ask you to click on a link in an email to log in to your account and verify your details.
Previous alerts
Alert: Digital wallet card visibility
Due to a synchronisation error, a small number of customers may notice their digital debit card is missing from their mobile wallet. If you added your card to your digital wallet between 13 October, 3:30pm AEDT and 15 October, 12:30pm AEDT and it is no longer visible, you’ll need to re-add it to your digital wallet.
Qudos Bank customers using Apple Wallet:
Please manually re-add your card via the Wallet app on your iPhone.
Your physical debit card and credit cards are not affected. We're sorry for any inconvenience this has caused.
Greater flexibility with increased international transfer limits
Effective early September 2025, the default daily limit for international transfers has increased from $2,000 to $5,000.
This change applies to:
- All existing customers currently on the default limit
- All new customers (this will become the new default international limit)
Customers with personalised limits will not be impacted, provided those with limits above $5,000 are registered for VIP Access (Multi-Factor Authentication).
Why is this changing?
Our international payments provider, Convera, flags multiple transactions of the same amount to the same recipient within a 24–48 hour period. This can cause delays and require manual review. Increasing the default limit helps streamline your payment experience.
This update also aligns with Qudos Bank’s transfer limits and reflects our commitment to improving your digital banking experience. Benefits include:
- Sending larger amounts in a single transaction
- Avoiding multiple transfers and associated fees
- Reducing delays caused by duplicate transaction reviews
What’s next?
The change went live in the first week of September.
2 July 2025 – Qantas cyber incident
We are aware of a cyber incident at Qantas that has resulted in the release of some Qantas customers’ personal information. Qantas has confirmed that customer names, email addresses, phone numbers, dates of birth and frequent flyer numbers have been stolen, and that it is contacting affected customers. You can read more about this incident here - https://www.qantas.com/au/en/support/information-for-customers-on-cyber-incident.html.
We encourage Bank Australia/Qudos Bank customers to have increased awareness of their accounts, including looking out for unusual or fraudulent activity, and to be aware of an increased risk of scams and frauds.
Customers can take additional steps to protect personal information including:
- Securing your devices and monitor for unusual activity
- Changing your online account passwords and enable multi factor authentication for banking
- Checking your accounts for unusual activity such as items you haven’t purchased
- Placing limits on your accounts or ask you bank how you can secure your money
- If you suspect fraud you can request a ban on your credit report
If you have any questions or concerns about the activity on your account, please call us on 132 888/1300 747 747.
App update – what’s new in this release
We will soon be updating our app to bring you a better, safer, and more seamless experience. Here’s a summary of what’s changing:
- Security enhancements: For your safety, we’ve added a verification step for transfers to new payees or amounts over $2,000 to ensure you’re aware of the risks when making large transfers. You may be asked to verify all payment details, ensure you’re not feeling pressured and watch for scam red flags.
- Biometric login (iOS only): Due to Apple’s latest requirements, biometric login (Face ID/Touch ID) will be disabled after updating. You’ll need to enter your App PIN to log in, but you can re-enable biometrics by going to “Settings” in your app menu and selecting “Face ID/Touch ID”.
- Digital wallet (iOS only): You will now add your card to Apple Wallet directly through the app. You can find instructions here.
We’re always working to improve your experience. If you have any questions or need help, please contact us on 132 888.
Scam alerts
17/12/2025 — Calls impersonating Bank Australia and our external security provider
We’ve been alerted to a scam involving fraudulent calls impersonating Bank Australia and our external security provider. Scammers are using a legitimate numbers listed on our website (+61 2 8299 9534 and 03 9854 4666) to appear real. During these calls, they claim there have been multiple blocked attempts to overseas merchants on your card. To gain trust, they may quote the first six digits of your card number and then request you provide your full card details.
Please remember:
- Bank Australia will never ask for your full card details over the phone.
- If you receive a suspicious call, do not share any personal or banking information.
- Hang up immediately and call us on 132 888.
If you believe you’ve shared any details, have concerns, or you're ever unsure, contact us straight away on 132 888.
6/11/2025 – Scam alert: targeted SMS and calls impersonation of Bank Australia
We’ve received reports of scam calls accompanied with SMS messages targeting Bank Australia customers. These messages and calls are impersonating the bank’s customer protection team. This scam is designed to trick you into replying to the message or call and potentially giving scammers access to your accounts and personal information.
Key signs of an impersonation scam:
- Fake transaction alerts – e.g. purchases at known merchants
- One-Time Passcodes – sent for transactions you didn’t make
- Urgent prompts to reply – asking you to respond with “NO” if the transaction wasn’t yours
Ways to protect yourself:
- Don’t reply to suspicious messages or calls – even if they look legitimate
- Verify alerts via official Bank Australia channels
- Monitor your accounts for unusual activity
- Report scams to us immediately on 132 888
If you’re concerned about your account, call us on 132 888.
24/10/2025 – Scam alert: targeted calls impersonating Bank Australia
We’ve received reports of scam calls impersonating Bank Australia. These calls use a recorded message claiming you owe a large sum of money and ask you to press "1" to speak with the customer team.
This is a scam designed to trick you into responding and potentially giving scammers access to your personal information and accounts.
Key signs of a scam call:
- Unknown number – If you aren’t sure about a call you receive (from anyone), hang up and call them back on a number you trust.
- Claims you owe money – We will never discuss this over a recorded call
- Urgent prompts to respond – Asking you to press "1" to transfer to the contact centre
Protect yourself:
- Hang up immediately – Even if the call sounds legitimate
- Verify alerts – Use official Bank Australia channels only
- Monitor your accounts – Look out for unusual activity
If you're concerned about your account or think you've received a scam call, contact us on 132 888.
10/09/2025 – Scam alert: targeted SMS impersonation of Bank Australia
We’ve received reports of scam SMS messages targeting Bank Australia customers. These messages impersonate the bank and include personal details to appear legitimate.This scam is designed to trick you into replying to the message and potentially giving scammers access to your accounts and personal information.
Key signs of SMS impersonation:
- Fake transaction alerts – e.g. purchases at known merchants
- One-Time Passcodes – sent for transactions you didn’t make
- Urgent prompts to reply – asking you to respond with “NO” if the transaction wasn’t yours
Ways to protect yourself:
- Don’t reply to suspicious messages – even if they look legitimate
- Verify alerts via official Bank Australia channels
- Monitor your accounts for unusual activity
- Report scams to us immediately on 132 888
If you’re concerned about your account, call us on 132 888.
Scam alert: Australia Post phishing scams
Australia Post scams are on the rise. These messages include links to fake websites that look similar to Australia Post’s official site. Once there, you're asked to enter credit card details or personal information, which is then stolen and used for fraudulent activity.
Remember Australia Post will never:
- Call, text, or email you asking for personal or financial information (e.g. passwords, credit card numbers, account details)
- Request payment via message
- Ask you to click on a social media message to arrange a courier
What to do if you get a message:
- Do not click on any links
- Do not enter any personal or financial information
- If you think you've been targeted call us straight away on 132 888.
- Verify parcel tracking directly through the official Australia Post website: auspost.com.au
Your safety is our priority. Stay alert and protect your information.
