Alert: Planned maintenance - Internet Banking: Sunday 14th August, 12:30am-2:30am AEST. We will be conducting important maintenance across our internet banking platform. During this time our internet banking platform will be offline. We apologise for any inconvenience. Card transactions and ATM withdrawals will be unaffected during the maintenance window. Call us on 132 888 for any questions, we're here 'til 8pm AEST or between 9am and 2pm AEDT tomorrow.

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2022-06-21 5:07 pm

Interest rate announcement - 12 August 2022. Bank Australia will increase variable home loan and commercial variable rates in response the RBA’s recent decision to raise the official cash rate. From 18 August 2022, interest rates will increase by 0.50% for variable rate owner-occupier and investor loans, while commercial variable rate loans will also increase by 0.50%. For existing home loan customers, repayment changes will be effective from 1 October 2022. Read more here.

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2022-04-28 10:05 am
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Frequently asked


132 888 – Australia-wide

+61 3 9854 4666 – Outside Australia

Monday to Friday 8:00am-8:00pm

Saturday 9:00am-2:00pm AEST/AEDT

Be sure to have your customer number and verbal password ready when you call.

Due to security reasons, we are currently unable to accept calls through Google Assistant. Please contact us through 132 888. We apologise for any inconvenience caused.
Our interpreter service can help you if you prefer to speak a language other than English.
If our interpreters are helping other customers when you call, we can arrange a call back
for you.

National relay and other services

If you’re deaf or find it hard to hear or speak on the phone, you can contact us through the National Relay Service.

Simply become a registered user of the service, then dial 133 677 and ask for 132 888.


  • Speak and Listen users phone 1300 555 727 then ask for 132 888
  • NRS Chat users (previously known as Internet Relay) can make calls on the NRS app or on the NRS Chat Call page (ask for 132 888)
Above: Meneka, Common Good, Bank Australia customer


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