Help, Support & Frequently Asked Questions

Help by product

Straight to the point answers on fees, rates, features, criteria and using your account.

Car loan support

Applying for and paying off your loan for an EV (electric vehicle), or used car.

Home loan support

What you need to know about managing your home loan and getting ready to apply.

Personal loan support

Loans for all sorts of purposes and how to manage yours.

Everyday account support

Everyday bank account features to help you manage money your way.

Savings and term deposit support

How to keep track of earnings and move your money around.

Credit card support

From understanding interest to managing your card and account.

Calculators and tools

Help by topic

How to complete the day-to-days with Bank Australia and what to do when you need help.

Open a Bank Australia account

See how to open a Bank Australia account and get answers to common questions about applying for credit cards and loans.

Ways to bank

Setting up and using Bank Australia services including the app, internet banking, phone and branch banking, and our accessibility services.

Managing your bank account

Find answers to the common questions like where to find statements and changing your details.

Transfers, payments & cash

Learn about the different ways you can make and receive payments, transfer money, and access your cash with Bank Australia.

Card management

What you need to know about Bank Australia’s Visa Debit and Credit cards. Learn how to use them and what to do if you have any issues.

Security

There are things we do – and things you can do – to keep your accounts safe and secure. Get the full scoop on secure banking here.

Business support

See how to open a business account and get tips on planning budgets and feeling organised.

Bank Australia and grants

Find Bank Australia information, reporting and other good to knows, including grant applications.

Customer care

You might be looking for answers on behalf of yourself or someone else – be assured that whatever your needs, we’re here to help.

Money, People & Planet

Money

What to do when someone you love is caught up in a romance scam: steps that actually help

Learn the key signs someone you love is caught in a romance scam. Discover expert tips, behaviour changes to watch for, and steps to safely support them.

Money

Facebook Marketplace and Gumtree scams are rising: Most losses under $300

Marketplace scams are on the rise in Australia, with small‑value losses becoming increasingly common. Learn the key warning signs, who scammers are targeting in 2026, and practical steps to protect yourself when buying or selling online.

Why speedy recovery after bushfires is critical for wildlife and local landscapes

The weeks after a fire can determine whether wildlife and landscapes recover - or whether damage becomes permanent.

Read about Bank Australia’s commitment to net zero

See more at the Bank Australia blog

What can we do for you?