Everyday account support

Everyday bank account features to help you manage money your way.

Everyday account rates and features

Learn about our transaction accounts for children, adults, businesses and people on a pension. See also popular features, fees, and our terms and conditions

Bank card basics

Setting up new Bank Australia cards, digital cards, common questions about cards, and expiring cards.

Banking basics

Deposits, withdrawals, direct debits, and more.

Bank statements and keeping track

Bank Australia statements, alerts, push notifications and your transaction history.

Moving money

How to move money, see daily transaction limits, international transfers, cash and mobile payments.

Locked out of accounts

Find out what to do when you’re locked out of the app or internet banking, or when your card won’t work.

Frequently asked

Round UP

Round UP lets you grow your savings through your daily Visa Debit card purchases.

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Card control settings

With card controls, you can switch various card functions on or off, depending on how you want to use your card.

Changing your details

How to update your details with us including your name, address, gender and business information.

Need help?

Send us a secure message via the app or internet banking
Message us right here
Or call us

Have a complaint or compliment? Please let us know.

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Above: Meneka, Common Good store, Bank Australia customer