Alert: planned maintenance on digital banking services - Sunday 26 October 2025, 12:30am-7:00am AEDT. We will be undertaking important maintenance to our digital banking services. Learn more.
Alert: Digital wallet card visibility. Due to a synchronisation error, a small number of customers may notice their digital debit card is missing from their mobile wallet. Learn more.
Bank Australia branches
We offer face-to-face banking support in many Victorian locations and in some capital cities around Australia.
Qudos bank has merged with Bank Australia
What does this mean for you? As part of our merger, from 1 July 2025 customers of both Bank Australia and Qudos Bank will benefit from expanded in-person services, with access to 15 shared branches across New South Wales, Victoria, Queensland, and the ACT. You will be able to visit any branch - regardless of the brand for help with general banking enquiries and basic transactions. Each branch is equipped with:
- Internet banking kiosks that provide access to both Bank Australia and Qudos Bank online services and websites.
- A concierge phone so our team can help you contact each Contact Centre directly, if you need additional support.
- Two branches equipped with staff members from both Bank Australia and Qudos Bank. Please note, Bank Australia customers can't make cash withdrawals at Qudos Bank branches, and similarly, Qudos Bank customers cannot withdraw cash at Bank Australia branches at this time. Customers can make fee-free cash withdrawals from Bank Australia and major bank ATMs.
Qudos Bank branches with a Bank Australia staff member:
- Niddrie
Bank Australia branches with a Qudos Bank staff member:
- Sydney CBD
We’re working together to make banking more convenient—no matter which Bank Australia or Qudos Bank branch you visit.
Our branch services
- Digital banking - education, registration and demonstrations
- How to protect your banking online
- Open new account - savings, term deposits and transactions
- Deposit, withdraw and transfer
- Lending - general information and referrals to specialist services
- Answer general questions
- Update your details
Select your state/territory
New South Wales branches
Qantas Freight Terminal, Sydney
Additional Information
Secure access only by Qantas Staff.
Wheelchair access to teller counter.
Sydney
Additional Information
Deposit and cash withdrawal - 24 hours’ notice is required for withdrawals of $5,000 and above, or 48 hours’ notice for withdrawals of $50,000 and above. Please call 132 888 to organise.
Qantas Campus, Sydney
Additional Information
Deposit and cash withdrawal - 24 hours’ notice is required for withdrawals of $5,000 and above, or 48 hours’ notice for withdrawals of $50,000 and above. Please call 132 888 to organise.
Miranda
Additional Information
Deposit and cash withdrawal - 24 hours’ notice is required for withdrawals of $5,000 and above, or 48 hours’ notice for withdrawals of $50,000 and above. Please call 132 888 to organise.
Victoria branches
Fitzroy
Additional Information
Deposit and cash withdrawal - 24 hours’ notice is required for withdrawals of $5,000 and above, or 48 hours’ notice for withdrawals of $50,000 and above. Please call 132 888 to organise.
Bendigo
Additional Information
Deposit and cash withdrawal - 24 hours’ notice is required for withdrawals of $5,000 and above, or 48 hours’ notice for withdrawals of $50,000 and above. Please call 132 888 to organise.
Accessible carpark located in branch carpark (left side of branch off Wills Street).
Kew
Additional Information
Deposit and cash withdrawal - 24 hours’ notice is required for withdrawals of $5,000 and above, or 48 hours’ notice for withdrawals of $50,000 and above. Please call 132 888 to organise.
Accessible carpark is located at the rear of branch.
Melbourne CBD
Additional Information
Please note, all cash deposits and withdrawals are operated through our Smart ATM which requires a physical card for processing. Please note our Smart ATMs are only available during office hours between Mon - Fri 9:00am - 4:00pm.
Moe
Additional Information
Deposit and cash withdrawal - 24 hours’ notice is required for withdrawals of $5,000 and above, or 48 hours’ notice for withdrawals of $50,000 and above. Please call 132 888 to organise.
Please note our Smart ATMs are only available during office hours between Mon - Fri 9:00am - 4:00pm.
Traralgon
Additional Information
Deposit and cash withdrawal - 24 hours’ notice is required for withdrawals of $5,000 and above, or 48 hours’ notice for withdrawals of $50,000 and above. Please call 132 888 to organise.
Accessible car park on Hotham Street (outside the front of branch).
Please note our Smart ATMs are only available during office hours between Mon - Fri 9:00am - 4:00pm.
Ballarat
Additional Information
Deposit and cash withdrawal - 24 hours’ notice is required for withdrawals of $5,000 and above, or 48 hours’ notice for withdrawals of $50,000 and above. Please call 132 888 to organise.
Niddrie
Additional Information
Deposit and cash withdrawal - 24 hours’ notice is required for withdrawals of $5,000 and above, or 48 hours’ notice for withdrawals of $50,000 and above. Please call 132 888 to organise.
Queensland branches
West End
Additional Information
Friday 3 October operating hours
The Bank Australia West End branch will be closed for the remainder of the day.
For customers needing banking support during this time, please call 132 888 and we will be happy to assist. Our contact centre is open Monday to Friday 8am – 8pmAEST/AEDT and Saturday 9am – 2pm AEST/AEDT.
Thankyou for your understanding at this time.
Deposit and cash withdrawal - 24 hours’ notice is required for withdrawals of $5,000 and above, or 48 hours’ notice for withdrawals of $50,000 and above. Please call 132 888 to organise.
Ascot
Additional Information
Please note this branch does not accept cash deposits.
Disabled parking available.
ACT branches
Canberra
Additional Information
Deposit and cash withdrawal - 24 hours’ notice is required for withdrawals of $5,000 and above, or 48 hours’ notice for withdrawals of $50,000 and above. Please call 132 888 to organise.
Tuesday 7 October operating hours
Please be advised that the Canberra branch will be closed for lunch from 12:30pm - 1:45pm, today 7 October, due to staff availability. We apologise for any inconvenience caused.