Managing your bank account

Find answers to the common questions like where to find statements and changing your details.

Banking numbers and VIP tokens

Bank Australia's BSB, customer numbers, Symantec VIP tokens for security and more.

How to update your details with us including your name, address, gender and business information.

Bank Australia statements, alerts, push notifications and your transaction history.

What to plan for and how we can help in an emergency.

How to move money, see daily transaction limits, international transfers, cash and mobile payments.

Bank Australia's redraw feature for personal loans, car loans and home loans.

Find out what to do when you’re locked out of the app or internet banking, or when your card won’t work.

Tips to keep your passwords and access codes safe from prying eyes.

Here’s where we post the latest information on security and maintenance – including planned outages, scams and other need-to-knows.

Learn about our transaction accounts for children, adults, businesses and people on a pension.

Have a complaint or compliment? Please let us know.

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Above: Meneka, Common Good store, Bank Australia customer