Alert: planned maintenance on digital banking services - Sunday 26 October 2025, 12:30am-7:00am AEDT. We will be undertaking important maintenance to our digital banking services. Learn more.
Alert: Digital wallet card visibility. Due to a synchronisation error, a small number of customers may notice their digital debit card is missing from their mobile wallet. Learn more.
Forms & resources
All our forms, fact sheets and user guides for brokers, properties and your clients.
Forms
Broker verification of identity form
Helps confirm your client’s identity as part of the home loan application process.
Privacy disclosure statement
Authorises Bank Australia to contact the customer’s employer to verify employment details.
Home Buyer Declaration Australian Government 5 % Deposit Scheme
Declaration form for Australian Government 5% Deposit Scheme home loan applicants.
Individual tax residency form
For customers who may need to declare a foreign tax obligation.
Fixed rate lock application form
Apply for a rate lock for one of your clients.
Customer loan authority
Authorisation form for customer loan-related actions.
Fact sheets
DDO broker support
Learn more about the design and distribution obligations you have as a broker.
Loan repayment pause terms & conditions
Outlines options for pausing or reducing repayments.
Privacy notification for banking and lending customers (LMI)
Details how we manage personal and credit-related information.
Australian Government 5% Deposit Scheme Fact Sheet
Overview of the scheme’s key features and eligibility criteria.
Australian Government 5% Deposit Scheme First Home Buyers Information Guide
Detailed guide for first home buyers using the scheme.
Australian Government 5% Deposit Scheme Single Parents Information Guide
Information for single parents applying under the scheme.
User guides
ApplyOnline eSign user guide
This user guide introduces ‘eSign’, the electronic signing functionality within ApplyOnline.
