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Banking support at any branch
As part of our merger, customers of both Bank Australia and Qudos Bank will benefit from expanded in-person services, with access to 15 shared branches across New South Wales, Victoria, Queensland, and the ACT. You can now visit any branch—regardless of the brand—for help with general banking enquiries and basic transactions.
Each branch is equipped with:
- Internet banking kiosks that provide access to both Bank Australia and Qudos Bank online services and websites.
- A concierge phone so our team can help you contact each Contact Centre directly, if you need additional support.
- Six branches equipped with staff members from both Bank Australia and Qudos Bank.
Qudos Bank branches with a Bank Australia staff member:
- Niddrie
- Miranda
- Ascot
Bank Australia branches with a Qudos Bank staff member:
- Sydney CBD
- Melbourne CBD
- West End
We’re working together to make banking more convenient—no matter which Bank Australia or Qudos Bank branch you visit.
Our branch services
- Digital banking – education, registration and demonstrations
- How to protect your banking online
- Open new account – savings, term deposits and transactions
- Lending – general information and referrals to specialist services
- Answer general questions
- Update your details
- Deposit, withdraw and transfer
Australian Capital Territory
Canberra
Bunda Street Shop A 45, Level G, The Canberra Centre, Canberra ACT 2601
Opening Hours
Mon - Fri
9:00am - 4:00pm
Monday 2 June operating hours
Please be advised that the Canberra branch will be closed for the Reconciliation day public holiday on, Monday 2 June. We apologise for any inconvenience caused.
Additional Information
Deposit and cash withdrawal - 24 hours’ notice is required for withdrawals of $5,000 and above, or 48 hours’ notice for withdrawals of $50,000 and above. Please call 132 888 to organise.
This branch is wheelchair accessible.
New South Wales
Sydney
14 York Street, Sydney NSW 2000
Opening Hours
Mon - Fri
9:00am - 4:00pm
Additional Information
Deposit and cash withdrawal - 24 hours’ notice is required for withdrawals of $5,000 and above, or 48 hours’ notice for withdrawals of $50,000 and above. Please call 132 888 to organise. Please note there is no ATM on site at this branch.
This branch is wheelchair accessible.
Miranda (Qudos Bank branch)
Shop 3, 581-587 The Kingsway, Miranda NSW 2228
Opening Hours
Mon - Fri: 8:30am - 4:30pm
Sat: 8:30am - 12:30pm
Sun: Closed
Additional Information
Wheelchair access to teller counter.
Qantas Campus, Sydney (Qudos Bank branch)
Retail 5, Wing C, Qantas Campus 10 Bourke Road, Mascot NSW 2020
Opening Hours
Mon - Fri: 8:30am - 4:30pm
Sat - Sun: Closed
Additional Information
Wheelchair access to teller counter.
ATM available at this branch.
Qantas Freight Terminal, Sydney (Qudos Bank branch)
Ground Floor, Qantas Freight Terminal Link Road, Mascot NSW 2020
Opening Hours
Tues - Thurs 10:30am - 2:30pm
Fri - Mon: Closed
Additional Information
Secure access only by Qantas Staff
Wheelchair access to teller counter
Queensland
Ascot (Qudos Bank branch)
Shop 6 & 7 160 Racecourse Road, Ascot QLD 4007
Opening Hours
Mon - Fri: 9:00am - 5:00pm
Sat - Sun: Closed
Additional Information
Please note this branch does not accept cash deposits.
Wheelchair access to teller counter.
Disabled parking available.
West End
81 Boundary Street, West End QLD 4101
Opening Hours
Mon - Fri
9:00am - 4:00pm
Additional Information
Deposit and cash withdrawal - 24 hours’ notice is required for withdrawals of $5,000 and above, or 48 hours’ notice for withdrawals of $50,000 and above. Please call 132 888 to organise. Please note there is no ATM on site at this branch.
This branch is wheelchair accessible.
Victoria
Ballarat
327 Sturt Street, Ballarat Central VIC 3350
Opening Hours
Mon - Fri
9:00am - 4:00pm
Additional Information
Deposit and cash withdrawal - 24 hours’ notice is required for withdrawals of $5,000 and above, or 48 hours’ notice for withdrawals of $50,000 and above. Please call 132 888 to organise. Please note there is no ATM on site at this branch.
This branch is wheelchair accessible.
Bendigo
4 Wills Street, Bendigo VIC 3550
Opening Hours
Mon - Fri
9:00am - 4:00pm
Additional Information
Deposit and cash withdrawal - 24 hours’ notice is required for withdrawals of $5,000 and above, or 48 hours’ notice for withdrawals of $50,000 and above. Please call 132 888 to organise. Please note there is no ATM on site at this branch.
This branch is wheelchair accessible.
Accessible carpark located in branch carpark (left side of branch off Wills Street).
Fitzroy
280 Brunswick Street, Fitzroy VIC 3065
Opening Hours
Mon - Fri
9:00am - 4:00pm
Additional Information
Deposit and cash withdrawal - 24 hours’ notice is required for withdrawals of $5,000 and above, or 48 hours’ notice for withdrawals of $50,000 and above. Please call 132 888 to organise. Please note there is no ATM on site at this branch.
This branch is wheelchair accessible.
Kew
232 High Street, Kew VIC 3101
Opening Hours
Mon - Fri
9:00am - 4:00pm
Additional Information
Deposit and cash withdrawal - 24 hours’ notice is required for withdrawals of $5,000 and above, or 48 hours’ notice for withdrawals of $50,000 and above. Please call 132 888 to organise. Please note there is no ATM on site at this branch.
This branch is wheelchair accessible.
Accessible carpark is located at the rear of branch.
Melbourne CBD
104 Little Collins Street, Melbourne VIC 3000
Opening Hours
Mon - Fri
9:00am - 4:00pm
Additional Information
Deposit and cash withdrawal - 24 hours’ notice is required for withdrawals of $5,000 and above, or 48 hours’ notice for withdrawals of $50,000 and above. Please call 132 888 to organise. Please note there is no ATM on site at this branch.
This branch is wheelchair accessible.
Moe
13 Moore St, Moe VIC 3825
Opening Hours
Mon - Fri
9:00am - 4:00pm
Additional Information
Deposit and cash withdrawal - 24 hours’ notice is required for withdrawals of $5,000 and above, or 48 hours’ notice for withdrawals of $50,000 and above. Please call 132 888 to organise.
This branch is wheelchair accessible.
Niddrie (Qudos Bank branch)
397 Keilor Road, Niddrie VIC 3042
Opening Hours
Mon-Fri: 8.30am - 4.30pm
Sat- Sun: Closed
Additional Information
Wheelchair access to teller counter
Traralgon
90 Hotham Street, Traralgon VIC 3844
Opening Hours
Mon - Fri
9:00am - 4:00pm
Additional Information
Deposit and cash withdrawal - 24 hours’ notice is required for withdrawals of $5,000 and above, or 48 hours’ notice for withdrawals of $50,000 and above. Please call 132 888 to organise.
This branch is wheelchair accessible.
Accessible car park on Hotham Street (outside the front of branch).
