As a customer owned bank we welcome feedback and invite you to talk with us about how we can make Bank Australia our country's leading responsible bank. Please enter your general enquiry below but for your privacy and protection we are unable to discuss account or personal information via this form. To discuss your personal accounts you will need to phone us on 132 888 or use secure email via internet banking.
If you are deaf or hard of hearing, or have a speech impairment, please contact us through the National Relay Service:
- TTY users phone 133 677 then ask for 132 888
- Speak and Listen users phone 1300 555 727 then ask for 132 888
- Internet relay users connect to the National Relay Service then ask for 132 888.
Complaint and dispute resolution process
Bank Australia has a formal complaint and dispute resolution process to deal with your concerns. Our approach is about finding a great outcome for everyone.
Lost or stolen cards
If your Visa Debit card, Visa credit card or rediCARD has been stolen or lost, reporting it immediately can help stop unauthorised use. Please contact Bank Australia on 132 888 from within Australia or +61 3 9854 4666 if you are overseas. If you are calling outside of business hours, please listen to our after hours message for directions. Replacement card If you are within Australia, we can replace your card within five working days. If you are overseas, Visa International can organise a replacement card, but it will cost US$175 and will not be issued with a PIN.
We suggest taking a Cash Passport card overseas, because it works just like a credit card (except it is preloaded with money) but can be replaced for free anywhere in the world.