{ "@context": "https://schema.org", "@type": "Article", "mainEntityOfPage": { "@type": "WebPage", "@id": "https://www.bankaust.com.au/blog/{{slug}}" }, "headline": "{{title}}", "description": "{{desc}}", "image": "{{image}}", "author": { "@type": "Organization", "name": "Bank Australia", "url": "https://www.bankaust.com.au/" }, "publisher": { "@type": "Organization", "name": "Bank Australia", "logo": { "@type": "ImageObject", "url": "https://cdn.prod.website-files.com/64d5d5beb2a67e9491ecdff8/64d5d5beb2a67e9491ece00c_BA-logo-white.webp" } }, "datePublished": "{{datePublished}}", "dateModified": "{{dateModified}}" }
Alert notice

1 July 2025: updates to privacy and credit reporting policy - We have updated our privacy and credit reporting policy, effective 1 July 2025. Learn more.

2025-07-01 9:47 am
Alert notice

2 July 2025 – Qantas cyber incident. We are aware of a cyber incident at Qantas that has resulted in the release of some Qantas customers’ personal information. Learn more.

2025-06-19 11:58 am
Back to blog
News

A year of creating change together: our 2022 impact report

Photo journal

Thanks to our customers – a clean money movement over 184,000 strong now – we’re proud to launch our latest impact report today, highlighting a significant year of growth and positive impact for people and the planet. Here are 5 key takeaways from this year’s report:

Our bank continued to grow 

Over 21,000 new customers joined Bank Australia in 2022, our total assets grew to $9.7 billion (up from $8.5 billion in 2021), and our impact finance assets grew to $1.4 billion, up from $1.1 billion in 2021.

We announced our net zero by 2035 target

Our customers continue to identify climate change as the issue they are most concerned about. So our new climate action strategy sets out our ambitions for the coming decade across key areas such as decarbonisation, regenerative products and services, the protection of nature, climate justice, and climate risk. This is the most ambitious net zero target of any bank in Australia and one of the most ambitious globally.

We made a difference for people and the planet

We believe in using the business of banking to create a positive impact for people and the planet. As a snapshot of the positive impact Bank Australia made in 2022, we have:

  • continued to embed the Salvana property into our conservation reserve program, conducting a cultural heritage survey, further tree plantings and fence repairs
  • supported a further 22 customer organisations with grants totalling over $400,000 through our community customer grants program 
  • seen our customers help raise over $300,000 to buy back land in the Daintree rainforest and return it the Traditional Owners to manage and protect it from development through the HalfCut campaign
  • taken the first steps in developing a new First Nations reconciliation strategy.

We’re investing in customer and employee experience

This year we’ve focussed on employee experience, wellbeing and development opportunities. We’ve also made progress towards increasing our service capacity through significant recruitment of new employees in our contact centre and lending hubs. Despite our investment in uplifting our capacity, we’ve seen service levels for customers impacted by a combination of unplanned leave as Covid-19 spread widely through the community, increased staff turnover and a tight recruitment market as employers compete for talent. We recognise the impact this has had on customers and restoring our service levels to meet customer expectations is a key focus.

We’re prepared for the year ahead

Through the resilience we’ve built in our bank, we are well positioned to meet the emerging challenges and headwinds that come our way.

Our priorities for the current financial year are clear:

  • continue our transformation program to drive improvements in customer and employee experience
  • make progress towards our climate action strategy ambitions, and develop impact strategies across our impact focus areas of affordable and accessible housing, First Nations economic empowerment and reconciliation, and nature and biodiversity
  • continue to manage costs and ensure that our bank remains well-capitalised
  • remain vigilant on cybersecurity, and educate and support our customers about the growing risk of scams and fraud
  • continue to attract new customers and grow our bank
  • continue to comply with all regulatory requirements.

See more highlights and read our full 2022 impact report →

Related stories

Impact

Partnering with purpose: Bank Australia and Muru Office Supplies

Who we do business with matters. That’s why we’re proud to announce our new partnership with Muru Office Supplies—a Supply Nation certified, Indigenous-owned business that shares our commitment to creating a more inclusive and equitable future.

Impact

“Doing well and doing good”: How Coffee Club Investment Group is creating beautiful accessible housing

In a quiet, tree-lined street just 11kms from Melbourne’s CBD, a residential development is reshaping how Specialist Disability Accommodation (SDA) can look and feel. Named “Bumblebee”, this ten-apartment complex is more than a housing solution – it’s an example of purpose-driven design.

Read how Specialist Disability Accommodation is being reshaped in Melbourne.

Impact

“Stories of strength, resilience and self-determination”: Victorian Aboriginal News is amplifying First Nations voices

From his van on Country to the airwaves across Victoria, Uncle Charles Pakana is amplifying First Nations voices through Victorian Aboriginal News. We spoke to Uncle Charles about how the independent media project, backed by Bank Australia, is changing the narrative around reconciliation.

Read how Uncle Charles Pakana uses his VAN as a voice for the future.

News

Bank Australia and Qudos Bank officially merge to create one of Australia’s largest customer-owned banks

News

Building a better banking experience for you

Impact

How Nalderun is helping young First Nations people thrive

On Djaara Country in Central Victoria, Bank Australia community customer grant recipient Nalderun has been changing the lives of young First Nations people for over 15 years. Their aim? To help their kids thrive and become the leaders of tomorrow.