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Customers who use Telephone Banking: A small number of customers who use this service will receive a credit to their account due to an interest calculation error. View details


Bank Australia is committed to customer ownership and to operating in accordance with the international principles for cooperative financial institutions. 

  • Our vision – to be Australia’s leading customer owned responsible bank
  • Our purpose – to create mutual prosperity for our customers in the form of positive economic, personal, social, environmental and cultural outcomes
  • Our values – Bank Australia will:
    • treat our customers with dignity and respect
    • value, encourage and support our employees
    • operate ethically and with integrity
    • apply prudent financial and business practices
    • be economically, environmentally and socially responsible 
  • Our brand – customer owned responsible bank.