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Customers who use Telephone Banking: A small number of customers who use this service will receive a credit to their account due to an interest calculation error. View details

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Bank Australia is required to verify the identity of all new customers and signatories to an account.

You can speed up this process by having the following documents on hand:

  • your current passport, or
  • your current drivers licence, or
  • your Medicare card.

Once you have completed the online form your details will be sent securely to us. We will then contact you to confirm your identity has been verified.