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Alert

Alert: Planned maintenance - Internet Banking: Sunday 14th August, 12:30am-2:30am AEST. We will be conducting important maintenance across our internet banking platform. During this time our internet banking platform will be offline. We apologise for any inconvenience. Card transactions and ATM withdrawals will be unaffected during the maintenance window. Call us on 132 888 for any questions, we're here 'til 8pm AEST or between 9am and 2pm AEDT tomorrow.

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2022-06-21 5:07 pm
Alert

Interest rate announcement - 12 August 2022. Bank Australia will increase variable home loan and commercial variable rates in response the RBA’s recent decision to raise the official cash rate. From 18 August 2022, interest rates will increase by 0.50% for variable rate owner-occupier and investor loans, while commercial variable rate loans will also increase by 0.50%. For existing home loan customers, repayment changes will be effective from 1 October 2022. Read more here.

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2022-04-28 10:05 am
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Phone banking

With our phone banking service, you can transact on your own 24/7 or get help from one of us when you need it.

What’s on this page

What you can do

  • Listen to current account balances and transactions
  • Transfer to other Bank Australia accounts you own or are a signatory on
  • Pay your bills using BPAY
  • Find out how much interest you earned on your accounts for the previous financial year 
  • Activate cards

Getting help from one of us

To transact on your accounts with the help of Bank Australia customer care, you need a security password. Otherwise you will only be able to make general enquiries.

To choose a security password, you can:

Business hours and phone numbers

You can transact on your own 24/7 with phone banking. 

For help from one of us, we’re on the phone during the hours below:

132 888 – Australia-wide

+61 3 9854 4666 – Outside Australia

Monday to Friday 8:00am to 8:00pm AEST/AEDT

Saturday 9:00am to 2:00pm

Is phone banking free?

It’s the cost of a local call to use Phone Banking, though higher costs may apply if you can call from a mobile phone. Check with your mobile phone service provider for details of your plan.

Need help?

Send us a secure message via the app or internet banking

Or call us