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Planned maintenance

Sunday 8 October from 2.30am – 7.30am (AEDT). Internet banking, app and telephone banking will be unavailable during this time. We apologise for any inconvenience this may cause. 

SCAM ALERT: Fraudulent Bank Australia calls

We’ve received reports from customers who have received scam phone calls from scammers claiming to be from Bank Australia, Bank Australia Head Office, and bankmecu (our previous name). The scam caller asks to confirm details, including card information, and personal information such as a date of birth.

Bank Australia will NEVER call you to ask for this information. If you receive a call like this, please hang up the phone immediately and call us on 132 888.

NBN scam alert

Scammers are pretending to be from the NBN in an attempt to con people out of their money and personal information.

The common scams reported involving scammers impersonating NBN include:

• Signing individuals up to fake accounts
• Conning individuals into allowing remote access to their computers
• Phishing for information

NBN will never call you to remotely access your computer, or to ask for personal information such as your Medicare card number or bank account information.

Protect yourself by:
• Hanging up the phone to any unsolicited phone calls
• Never providing your personal information or account details over the phone, or allowing remote access to your computer, unless you made the call and the phone number came from a trusted source.

If you suspect someone is trying to scam you, or you find yourself the victim of a scam, contact us on 132 888 immediately so we can take precautions to protect your account.

More information on scams, and methods used by scammers, can be found at

Woolworths duplicate transactions

We can now confirm that Cuscal has completed all reversals of the duplicate transactions for affected customers. Where customers have incurred fees as a result of this issue, they will be reversed as a matter of urgency.

We thank our customers for their patience while this issue has been resolved. We are now working with Cuscal to find the cause of this issue and identify future improvements.

For any further assistance please call us on 132 888 between 8am - 8pm.

Scam alert

A phishing text and email claiming to be from Cuscal is being sent to customers of several banks. 

 If you receive the following text or email below please delete it immediately. Do not click on the link. 

"Cuscal: Your account was locked and requires additional verification."

Please call us on 132 888 if you need any further information.

Protect yourself from ransomware

There has been a wave of ransomware hitting computers across the globe recently. We’re reminding customers to keep devices (laptops, desktops, tablets, mobiles) updated with the latest software updates and patches from your provider, such as Microsoft Windows.

Read more security tips 

FRAUD ALERT: SMS asking people to confirm Visa CCV2 code

We've had reports of an SMS asking people to confirm their Visa CC2V code (three-digit code on back of card).

If you receive this SMS, DO NOT reply to it.

Instead, please contact us ASAP on 132 888. 

Protect yourself against malware

You may have heard about the recent news of malware targeting the banking apps in Australia. Bank Australia’s banking app has not been hacked or compromised.

The malware targets Android devices, with people being asked to change and or accept new settings. This then installs malware on their devices which imitates their banking apps (such as login screens) and can steal login details.

To avoid this, we recommended you only install applications for your Android device from trusted sources such as Google Play. Also, if your device suggests a change that you didn’t request, do not accept it.

It’s important to have virus/malware protection on anything that connects to the Internet (computer, phone, and tablet) and ensure sure that it is kept up-to-date, with full scans run regularly.

Bank Australia has 24 hour monitoring in place on the bank app. If you notice any suspicious activity on your account please contact us immediately on 132 888.

Read our security and fraud protection tips.

Fraud prevention and detection communication

As part of Bank Australia's commitment to fraud prevention and detection, our team may call, email you or SMS you to confirm a transaction.

From time to time we may send you an SMS from the Fraud Bureau to confirm card transactions. Please call the number provided in the SMS (1300 705 750). You won’t be able to reply to the SMS. If you are unsure about the validity of the SMS please call 132 888 to be transferred to the Fraud Bureau.

Remember that we never ask you to disclose your PIN or personal banking details.

Managing my money
19 Oct 2017

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9 Oct 2017