Intermittent issues with eftpos and ATM transactions
We're currently experiencing intermittent issues with eftpos and ATM transactions. We're investigating the issue and will provide an update as soon as possible. We apologise for any inconvenience caused.
Fraudsters are currently porting mobile phones to intercept calls and text messages from banks. The information they get access to can enable them to steal money and in some cases identities.
If your phone stops working properly or you see an unknown transaction on your account, please call us on 132 888. For more information on phone porting and unauthorised transactions visit: https://bankaust.com.au/support/alerts/security-and-fraud-protection/
Branch closure: Kyneton
Our Kyneton Branch is closed due to a building maintenance issue. The branch will be closed until further notice while the extent of the issue is assessed. Kyneton customers can contact us on 132 888 or visit one of our nearby branches in Castlemaine, Bendigo or Watergardens for any assistance. We apologise for the inconvenience this may cause.
LandMark White data breach
LandMark White (LMW), a property valuation service provider, has advised Bank Australia of a data breach that has affected customers of a number of banks.
The data breach is limited to LMW’s system and Bank Australia systems have not been breached.
LMW has advised that the customer information that was disclosed relates to property valuations undertaken by LMW and includes customer name; contact details such as phone or email address; and details about the valued property.
A small number of Bank Australia customers are affected by this incident and we are in the process of contacting those customers.
We are taking this incident seriously and have implemented additional account monitoring for affected customers. We have also suspended property valuations by LMW while this incident is investigated.
For further information customers can contact us on 132 888 Mon-Fri 8am-8pm and Sat 9am-2pm or via email to email@example.com.
Further information about the incident is available on LMW’s website at https://www.lmw.com.au/faqs.
Planned maintenance: 12.30am – 6.30am (AEDST) Sunday 17 February
During this time, there will be intermittent access to our website, internet banking, app, telephone banking and online applications. We apologise for any inconvenience this may cause.
Our Townsville branch will re-open tomorrow (Wednesday 6 February) following its closure due to extreme weather conditions in the region. Our thoughts remain with those affected. If you're an impacted customer, please get in touch with us on 132 888 (8am - 8pm AEDST) so we can discuss how we can assist - we're here to help.
Our Townsville branch will remained closed until further notice due to extreme weather conditions. For assistance with your banking please call us on 132 888. Our thoughts are with all affected communities.
For any customers who needs to lodge an insurance claim, our insurance partner Allianz is ready to respond to all customers.
Due to recent storm activity Allianz claims team is experiencing heavy call volumes and are encouraging customers to lodge their claims at www.allianzclaims.com.au alternatively you can speak with the Allianz claims team on 1300 555 030.
If your motor vehicle or property has been damaged it is a good idea to lodge your claim as soon as possible.
Planned maintenance: 12am – 5am (AEDST) Sunday 20 January
During this time, there will be intermittent access to our internet banking, app, digital wallets, telephone banking and online applications. We apologise for any inconvenience caused.
Scam alert: Fake calls from Bank Australia fraud monitoring team
Scam alert: Beware of fake tax payment methods
According to the ATO, Australians have lost $224k through tax payment scams since June 2018. To prevent yourself from falling victim to one of these scams ensure you know:
- when you owe tax, are expecting a refund or have to lodge a return,
- that the ATO only accepts payments into an account at the Reserve Bank (this can be by cheque, cash deposit at Australia Post, or by online transfer)
- the ATO does not ask for cryptocurrency (e.g. Bitcoin), gift cards or iTunes cards.
For more information, visit Stay Smart Online.
Contact centre power out
Due to a power outage at our National Contact Centre this morning, customers may experience longer than normal wait times for calls to 132 888. We are sorry any inconvenience this may cause, and will provide further updates during the day.
Scam alert: A scam SMS being sent to cardholders in an attempt to have customers provide their personal information.
The message states that the customer has fraudulent transactions on their credit card and urges members to contact a mobile telephone number or to click on a link to confirm personal data. Please ensure you do not click on any suspicious links and/or enter personal information. If you receive a suspicious SMS, please let us know on 132 888. Our Banking Integrity department may ask you for some more details about the SMS.
Scam alert: There is currently a phishing email circulating purporting to be from Bank Australia.
There is currently a phishing email circulating purporting to be from Bank Australia. The email asks you to click on a link to “secure your digital banking information”. This email is not legitimate – do not click on the link. If you receive this email, please let us know on 132 888. Our Banking Integrity department may ask you for some more details about what it in the email. Remember: we will not ask you to click on a link to log in to your account and verify your details. Always type in the bankaust URL instead of clicking a link or using a saved favourite.
Scam alert: Beware of the (fake) taxman!
It’s that time of year again where fraudsters use tax time to try to swindle people out of their money. Acting as the Australian Taxation Office (ATO) these fraudsters may ask for tax payments or try to obtain sensitive information from you. We’ve prepared some tips to help you avoid getting caught up in one of these scams."
Scam alert: Fake Medicare emails
Criminals are currently sending fake emails pretending to be from Medicare. The email asks people to log into their MyGov account and update their Electronic Funds Transfer (EFT) details so they can receive Medicare payments. If you click on the link in the email you are taken a replica of the myGov website - however the website address includes '.net' which is a sign it is fake.
If you enter your banking information, criminals can use it to steal your identity and money. If you receive one of these emails, just delete it.
For more information on what the scam email looks like, visit Stay Smart Online.
Scam alert: Fake PayID registration emails
Criminals are currently sending fake emails targeting PayID registrations. The emails encourage you to click on a link that takes you to a fake website where you are supposed to enter sensitive information such as account details and passwords. If you receive one of these emails, just delete it, then run a full virus scan.
Any emails from us relating to PayIDs will only take you to a page with more information on how to register – we won’t ask for sensitive information like login details. If an email claims to be from Bank Australia and takes you to a page requesting sensitive information, please contact us immediately on 132 888.
Scam alert: ATO Bitcoin scam
The Australian Taxation Office is warning people to beware of scammers impersonating the ATO and demanding Bitcoin or other cryptocurrency as a form of payment for fake tax debts.
The ATO has seen over $50,000 paid in Bitcoin to scammers claiming fake ATO tax debts so far. More info here.
Scam alert: Scam security patch emails
Criminals are currently sending fake emails claiming to be for software patches, recommending you install urgent updates to your software to fix security problems. The links in these emails take you to a fake website that installs malware on your computer or device.
If you receive one of these emails, just delete it, then run a full virus scan.
Only ever download patches directly from the company (e.g. Microsoft, Adobe, etc.). To make this easy, make sure that you have auto-updates enabled on your computer or device.
For more information, visit Stay Smart Online.
Scam alert: Selling items online
Customers have been targeted by scammers while selling items online, including high value items such as cars.
How does it work?
The scammers give you a story of being on a ship at sea or similar, and tell you that they’d like to buy the item from you, but they need to pay a courier via Western Union to get it picked up.
The scammers then claim they can’t make a payment to Western Union from their remote location, but ask you to make the Western Union payment on their behalf if they transfer the money to your bank account. They often provide a fake confirmation of payment to you to make you think they’ve transferred money to your account.
People get scammed when they transfer money to the Western Union account, and then the promised bank transfer from the scammer never turns up.
Make sure you don’t fall victim. Don’t give your account details to anyone unless you know they are legitimate.
SCAM ALERT: Scam calls on the rise
Customers are reporting an increase in scam calls where the caller wants remote access to your computer and requests you log into your internet banking. We have also seen an increase in scam emails where the sender is pretending to be someone you know so that you send them money.
Use extreme caution with any requests for money, and don’t let anyone access your computer or device remotely. Never give out information in a cold call – if the legitimate person, they will be happy for you to call them back on a number you know and trust. Never log into your internet banking while someone else has remote access to your computer.
SCAM ALERT: Fraudulent Bank Australia calls
We’ve received reports from customers who have received scam phone calls from scammers claiming to be from Bank Australia, Bank Australia Head Office, and bankmecu (our previous name). The scam caller asks to confirm details, including card information, and personal information such as a date of birth.
Bank Australia will NEVER call you to ask for this information. If you receive a call like this, please hang up the phone immediately and call us on 132 888.
NBN scam alert
Scammers are pretending to be from the NBN in an attempt to con people out of their money and personal information.
The common scams reported involving scammers impersonating NBN include:
• Signing individuals up to fake accounts
• Conning individuals into allowing remote access to their computers
• Phishing for information
NBN will never call you to remotely access your computer, or to ask for personal information such as your Medicare card number or bank account information.
Protect yourself by:
• Hanging up the phone to any unsolicited phone calls
• Never providing your personal information or account details over the phone, or allowing remote access to your computer, unless you made the call and the phone number came from a trusted source.
If you suspect someone is trying to scam you, or you find yourself the victim of a scam, contact us on 132 888 immediately so we can take precautions to protect your account.
More information on scams, and methods used by scammers, can be found at scamwatch.gov.au.
Protect yourself from ransomware
There has been a wave of ransomware hitting computers across the globe recently. We’re reminding customers to keep devices (laptops, desktops, tablets, mobiles) updated with the latest software updates and patches from your provider, such as Microsoft Windows.
Read our security and fraud protection tips.
As part of Bank Australia's commitment to fraud prevention and detection, our team may call, email you or SMS you to confirm a transaction.
From time to time we may send you an SMS from the Fraud Bureau to confirm card transactions. Please call the number provided in the SMS (1300 705 750). You won’t be able to reply to the SMS. If you are unsure about the validity of the SMS please call 132 888 to be transferred to the Fraud Bureau.
Remember that we never ask you to disclose your PIN or personal banking details.