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SCAM ALERT: Scam calls on the rise View details

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Our commitment to your safety

We are committed to protecting our customers’ money. Here you can read about the different types of banking fraud and how you can avoid being a victim.  It’s also important for you to know what we will and won’t do so that you can be prepared to protect your information.

We will:

  • regularly monitor your accounts for unusual transactions
  • actively seek to confirm with you any transactions that appear to be unusual. As part of this, staff from our Banking Integrity team or Fraud Bureau Service may call you, email you, or send you a letter or SMS requesting confirmation of a transaction
  • encourage you to verify your identify by contacting us on 132 888
  • take proactive measures to restrict access to the account if we detect unusual activity and we are unable to confirm the legitimacy of the transactions with you
  • send you a copy of the Bank Australia Security Guidelines

We will NEVER:

  • send you unsolicited emails asking for information
  • ask you to disclose your PIN or personal banking details in an unsolicited email, SMS or telephone call
  • ask you to disclose your card number or any other information on your card
  • ask you to click on a link in an email which then asks you to log in to your account and verify your details.

Fraudsters are always trying to find new ways to access people’s money. Here are some of their common techniques and ways you can protect yourself:

  • Staying Safe Online including:
    • Viruses, spyware and other malware
    • Phishing or hoax emails and texts (SMS)
    • Keeping your computer safe
    • Keeping your devices safe
    • Email hijacking and spoofing
    • Internet Banking fraud
    • Mobile phone porting
    • Token
  • Identity and theft issues:
    • Card security 
    • Lending fraud 
    • Identity theft and fraud
    • Mail theft
    • Cheque fraud 
  • Scams

More information

You can call us on 132 888, talk to someone in your local branch, or send us an email.

These web sites have useful information about fraud protection and staying smart online:

staysmartonline.gov.au
scamwatch.gov.au
protectfinancialid.org.au
moneysmart.gov.au
afp.gov.au
crimecommission.gov.au
ato.gov.au
veda.com.au
cybersmart.gov.au
esafety.gov.au

Bank Australia has zero tolerance for corrupt behaviour, including fraud. Our policies, procedures and controls are designed to protect you. If you have concerns about possible fraudulent activity, contact us on immediately on 132 888.