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The Bank Australia app for iPhone and Android

The Bank Australia app

Our app for Android and iPhone provides you with a secure and easy way to bank on the go. To get started just login using your customer number and internet banking password.

New version out July 5 - what's new?

  • Report a lost or stolen card or change your card’s PIN
  • Make international transfers     
  • Set up account alerts for payments or balance thresholds
  • View current balance and uncleared funds more clearly
  • See more detailed loan information

Download the app

 

What else can you do with the Bank Australia app?

  • check your account balances and summary information
  • transfer money between your Bank Australia accounts
  • transfer money to other accounts
  • make BPAY payments
  • add new payees
  • schedule transfers
  • activate a card
  • locate your nearest rediATM or branch
  • access calculators
  • personalise your welcome screen to include banking actions that you use most. 

How do you register for the app?

If you’re registered for internet banking with us, you can use our app.

Once you’re registered for internet banking, simply download the app to suit your phone and follow the prompts.

Where do you get the app? 

How do you start using the app?

You can start banking in three easy steps:

1. Register the app using your internet banking customer number and password

2. Choose a name for your device. This will be displayed in the list of registered devices inside the app.

3. Set up a simple login (4 digit passcode).

 

Some tips for using the app

View all options available

Select the ‘≡’ icon from the top right hand side to view all functions available within the app.

You can also view your BSB here.

Personalise your quick transactions

The welcome screen shows two navy buttons that allow you to perform some quick banking transactions such as ‘Pay Anyone’ and ‘BPAY’. 

To change what is available here tap and hold one of the two buttons. you can change the option to ‘Transfer’, 'Pay bm Customer’, ‘Pay Anyone’, ‘BPAY’ or ‘International’.

Stay safe and secure

Our banking app uses the same security and authentication as Internet banking. Here are a few things you should remember to stay safe online:

· Don’t keep your customer number and password with your phone or tablet.

· For security, your mobile banking session will close after five minutes of inactivity. To begin another mobile banking session, simply log in again.

· Make sure you log out when you’re finished with mobile banking.

· Get in touch if you’ve lost your mobile device or you think someone may know your login details.


Having trouble?

Read through our app FAQs.

Don’t forget to read about security and fraud protection to stay safe when banking online.

The fine print

Smartphone banking is not a stand-alone product. It is a special and additional feature of internet banking. Our internet banking terms and conditions also apply to smartphone banking and can be accessed at our web site under "disclosures" as part of our general terms and conditions.

The first use of these services by you or any person authorised by you will be deemed acceptance of these terms and conditions.

These terms and conditions operate in conjunction with any terms and conditions which apply to any accounts nominated by you to be accessed by use of this service.

In providing you with this service, Bank Australia warrants that it will comply with the ePayments Code and the Mutual Banking Code of Practice.

Not all mobile devices may be capable of accessing and using smartphone banking. You are responsible for using, having or obtaining a compatible mobile device in connection with any use of the service.

Tap & Pay allows you to use your compatible Android smartphone phone to make Visa PayWave purchases up to $100 or other limit as set by the merchant. Tap & Pay is available for compatible NFC enabled phones running Android 4.0 or above. 

We do not charge a licence fee for the smartphone banking application, however you may incur data charges from your mobile network provider for downloading the application onto your mobile service. Check with your relevant service provider for more details.

To enjoy smartphone banking you must download our iPhone Application to an iPad or iPhone or our Android Application to an Android device. iPhone and iPad are trademarks of Apple Inc. registered in the U.S. and other countries. Android is a trademark of Google Inc.

Privacy

Bank Australia cares about your privacy. It is important to us that you know how we collect, use, and disclose your personal information.

Our privacy policy includes information about what we do with your personal information. It also tells you what you can do if you have a problem with how we look after your information.

Get in touch

Call 132 888

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