Disabling ATM withdrawals on your card will block cash withdrawals and cash transfers at an ATM.
Note: this will not affect staff-assisted cash withdrawals made on your access card at a bank branch.
Our app for Android and iPhone provides you with a secure and easy way to bank on the go. To get started just login using your customer number and internet banking password.
If you’re registered for internet banking with us, you can use our app.
Once you’re registered for internet banking, simply download the app to suit your phone and follow the prompts.
You can start banking in three easy steps:
1. Register the app using your internet banking customer number and password
2. Choose a name for your device. This will be displayed in the list of registered devices inside the app.
3. Set up a simple login (4 digit passcode).
View all options available
Select the ‘≡’ icon from the top right hand side to view all functions available within the app.
You can also view your BSB here.
Personalise your quick transactions
The welcome screen shows two navy buttons that allow you to perform some quick banking transactions such as ‘Pay Anyone’ and ‘BPAY’.
Stay safe and secure
Our banking app uses the same security and authentication as Internet banking. Here are a few things you should remember to stay safe online:
· Don’t keep your customer number and password with your phone or tablet.
· For security, your mobile banking session will close after five minutes of inactivity. To begin another mobile banking session, simply log in again.
· Make sure you log out when you’re finished with mobile banking.
· Get in touch if you’ve lost your mobile device or you think someone may know your login details.
Read through our app FAQs.
Don’t forget to read about security and fraud protection to stay safe when banking online.
The latest version of our mobile banking app requires the following minimum version of operating system (OS):
iOS 9.3 or above
Android 5.0 or above
For Android users running a version under 5.0, you will not be able to upgrade to our latest mobile app unless you upgrade the Android OS on your device first.
NOTE: Depending on the age of your device, a newer version of Android OS may not be supported. Please use your discretion when updating your device to the latest version of Android.
Follow the steps outlined below to find out what version of Android OS your device is running (note: these steps may vary depending on your device):
If you have decided to update your device with the latest Android OS, the following steps are a rough guide to updating your device’s OS (note: these steps may vary depending on your device):
We recommend connecting to WiFi before downloading the update to avoid going over mobile data limits.
That’s okay, while we strongly recommend using the latest version of the app and OS due to security concerns with older versions, we understand there are some circumstances where this isn’t possible.
If you are unable to update your device to the latest OS, you can continue to use the previous version of our app for a period of time. Follow the steps outlined below to continue using the previous version of the app (please do not uninstall the app):
We are committed to keeping your accounts safe and secure. Due to security vulnerabilities associated with older versions of Android, we can no longer support versions of Android OS under Android 5.0.