Frequently asked questions
- Most Popular
- About us
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Osko and PayID
Osko and PayID
- What is the New Payments Platform (NPP)?
- What is Osko?
- What is PayID?
- Will all payments be sent faster with Osko?
- How can I register a PayID?
- Is Osko secure?
- Will BSB and account numbers still exist?
- How do I know if my payment has been sent via Osko?
- Will a Osko payments incur a fee?
- Where can I find out more about NPP, Osko and PayID?
- Why is a PayID better than a BSB and account number?
- Which accounts can I link to a PayID?
- How many PayID’s can I register?
- Can I link multiple PayIDs to the one account?
- Can you use a PayID for withdrawals?
- What if I don’t want a PayID?
- Can someone else register my mobile phone or email address?
- What if my PayID is already taken?
- What if I change my mobile number, email address or ABN/ACN?
- How do I know I’m paying the right person?
- Can I cancel a payment?
- Someone’s bank can’t send payments to a PayID, what do I do?
- Is a PayID safe/secure?
- Is my PayID information safe?
- Is it safe to share my PayID?
- If someone knows my PayID can they use to access my banking details?
- Do I need to change my existing scheduled payments I have set up in internet banking?
- Can I give my employer my PayID for my salary/wages credits?
- What is the daily limit for Osko transactions?
- Can someone receive an Osko payment even if they don’t have a PayID?
- Can I make international payments with Osko?
- Can Osko payments be made on two to sign accounts?
- Does PayID replace my existing Bank Australia login?
- Can I use any types of words for my PayID?
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Responsible banking
Responsible banking
- What is Bank Australia’s Conservation Reserve?
- Can the Conservation Reserve be developed at a later time?
- How are the Conservation Reserve properties chosen?
- Do the bank's customers own the Conservation Reserve?
- How big is the Conservation Reserve and where is it located?
- Can you tell me more about Trust for Nature?
- What is a Trust for Nature Conservation Covenant?
- Where does the bank invest customers' money?
- What is Habitat 141°?
- What guides the bank's approach to lending and investment?
- What is a conservation corridor?
- Why does Bank Australia have a Reconciliation Action Plan?
- Does Bank Australia invest in fossil fuels?
- What is the Bank Australia Impact Fund?
- What types of things does the Impact Fund invest in?
- What is responsible banking?
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Name change
Name change
- Why did bankmecu change its name?
- Who made this decision?
- Is the bank still going to be customer owned?
- Why has the bank invested in the name change?
- Will I need a new card/ PIN?
- Will my customer number or account numbers change?
- Is the BSB changing?
- Have you had another merger?
- Are the fees paying for this change?
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Intech Bank
Intech Bank
- Why did Intech merge with Bank Australia?
- Where can I get more information about the merger?
- Will my member number stay the same?
- Will I need to use a new BSB after 22 July 2017?
- How will I log in to internet banking after 22 July 2017?
- Will I be able to use Bank Australia’s mobile apps?
- How will I call Intech Bank from 23 July 2017?
- Why haven't my scheduled transfers been processed?
- How will I access telephone banking from 23 July 2017?
- Can I still use picture icons in internet banking?
- Will I still be able to access my Intech Bank eStatements?
- Are there any changes to statements?
- What will happen to my Retirement Maximiser account?
- Can I change my PIN after the integration?
- Can I continue to access the rediATM network?
- What are my internet banking security authorisation options?
- How do I get a contact centre Security Password?
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Borrow
Borrow
- What is pre-screening? And how do I opt out of it?
- What if I find a mistake on my credit report?
- What credit rating agencies does Bank Australia use?
- What is refinancing?
- How do I get more information on credit reporting?
- What should I do if I think my credit score has been affected by fraud?
- What's a credit report?
- How does Bank Australia use my credit information?
- Where can I learn more about credit reporting?
- Is there anything I can do to improve my credit rating?
- How do I make a complaint?
- How do I get a copy of my credit report?
- Why does refinancing matter?
- Why should I move my home loan to Bank Australia?
- How do I know if my bank is funding the fossil fuel industry?
- How do I refinance my home loan with Bank Australia?
- What’s involved in refinancing?
- Do I have to deal with my current bank to move my home loan across to Bank Australia?
- How do you apply for a home loan?
- What are Bank Australia's current interest rates?
- What is involved in paying out and discharging your home loan?
- How do you apply for a personal loan?
- How do you find a pay-out figure on your home loan?
- How long will it take to provide approval for your home loan application?
- How do you apply for a car loan?
- How do you find out what your new repayments are if the interest rate changes?
- What are Bank Australia’s current interest rates?
- How do you find out what your new repayments are if the interest rate increases?
- How long will it take to provide approval for your loan application?
- How can you work out repayments for a loan?
- What are Bank Australia's current interest rates?
- How long will it take to provide approval for your car loan application?
- How do you find out what your new repayments are if the interest rate increases?
- Can you make extra repayments?
- Are there fees if you pay out the loan early?
- How can you work out repayments for a loan?
- Are there fees if you pay out the loan early?
- How do we offset the carbon emissions from your car?
- How do you redraw from your home loan?
- Can you make extra repayments?
- Can you pay extra off your home loan?
- Can you switch to a fixed rate home loan from a variable rate home loan?
- What costs are involved in switching my home loan to Bank Australia?
- How do you apply for a loan, credit card or overdraft?
- How do I know if I’ll need to pay Lenders Mortgage Insurance (LMI) if I switch my home loan to Bank Australia?
- What are Bank Australia’s current interest rates on credit cards, personal, car and home loans?
- What kind of documentation will I need to provide to move my home loan to Bank Australia?
- Why do I need to update my home insurance to refinance?
- What is a discharge authority form?
- How long does it take to refinance a home loan?
- How can I track the progress of my application?
- Are there any special criteria that I need to meet to refinance my home loan with Bank Australia?
- I want to refinance online. Who can I call to get assistance with an online application?
- Can I use a broker to refinance my home loan with Bank Australia?
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Cards
Cards
- What is Visa Checkout?
- What do you do if you've lost your card?
- Why should you use Visa Checkout?
- What is Verified by Visa?
- How does Verified by Visa work?
- How do you get a card PIN?
- What happens if you have a secondary card?
- Can you choose your own PIN?
- You have entered your PIN incorrectly a number of times and your card has been blocked. What do you do?
- How does the Visa Debit card work?
- What if a transaction is declined?
- How do you enrol for Visa Checkout?
- You'd like to dispute an ATM direct charge?
- How do you know where Verified by Visa is available?
- Fees
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Deceased estates
Deceased estates
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Hardship assistance
Hardship assistance
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Internet banking
Internet banking
- You tried to log in to internet banking and got a message saying 'access denied', 'script error' or 'your session has expired'. What's going on?
- What is a Symantec VIP Token and how can I use it?
- How long does it take to transfer money to another bank account?
- How do you register for internet banking?
- Online shopping tips
- Password and code security
- What are SMS alerts?
- What is an eStatement?
- How does internet banking work?
- Who can register for eStatements?
- Is there anything SMS on demand requests can’t do?
- How do you generate an SMS on demand message?
- What does the SMS alert service cost?
- What are the Terms and Conditions for SMS Alerts?
- How can you cancel my SMS alert registration?
- What can you do with internet banking?
- What can you use SMS on demand requests for?
- Will you get an alert once registered?
- How long does it take for SMS alerts to be sent?
- Can you get alerts by email?
- What can you use event-triggered SMS alerts for?
- How do you register for SMS alerts?
- Can you register for SMS alerts?
- Is there a user guide you can download?
- When you try to log in to the new internet banking system, you get a message saying ‘To login, please update your browser’. What does this mean?
- When are eStatements available?
- What do eStatements look like?
- How do you view an eStatement?
- How do you register for eStatements?
- Can you change your mind and have paper statements again?
- How long can your password be?
- Why does your eStatement print out show a blank page when you open it in MAC Preview Version 8.1?
- You forgot your password. What do you do?
- You’re new to internet banking and can’t log in. What do you do?
- Why does your computer automatically complete the password section?
- Why are you seeing a white or blank screen when you try to log in to internet banking?
- Why did internet banking automatically log you out?
- Why can't you see the buttons or images in internet banking?
- How do you complete a loan redraw?
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Invest
Invest
- What happens when your term deposit is maturing?
- Who do you contact to make changes to a super fund?
- Can you withdraw money from a super fund?
- Can you have more than one super fund?
- How do you transfer from another super fund?
- Should you seek independent financial advice before opening this super account?
- How can you make super contributions?
- Can you get online access to the super fund?
- What if you need to withdraw funds before the end of the term?
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Manage
Manage
- How does an overdraft work?
- How do you apply for an overdraft?
- How can I increase my daily transaction limit?
- What are the daily transaction limits?
- Are daily transaction limits the same for overseas transactions?
- Can I reduce my daily transaction limits?
- How can I find out what my current daily transaction limits are?
- Why am I unable to perform Poli payments using my Bank Australia Account?
- How can I do an international transfer?
- What is Bank Australia's BSB number?
- Do any fees apply to an Overdraft?
- How do you set up electronic payments?
- How does telephone banking access work?
- What is BPAY?
- How can you deposit cash or cheques into your account?
- Can you transfer money to another account/ financial institution?
- What are direct credits and direct debits?
- How do you set up direct credits and direct debits
- What services do branches offer?
- Who is Western Union Business Solutions?
- Who is the beneficiary or remitter?
- What is Bank Australia’s SWIFT code?
- What is a bank code?
- What is an IBAN?
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Mobile
Mobile
- How do you keep your private information private?
- How do you minimise the risk of your password being stolen?
- Is using my Bank Australia bank card in the Google Pay™ app safe?
- How do I get the Google Pay™ app?
- Can all NFC-enabled smartphones work with Google Pay™?
- What phone do you need to use Tap & Pay?
- How do you use your phone to make a purchase with Tap & Pay?
- What cards can you use with Tap & Pay?
- If you change the PIN on your card will the Tap & Pay service on the app stop working?
- Where can you use Tap & Pay?
- When your card is reissued, do you have to re-register Tap & Pay?
- Do you need to be registered with internet banking to use Tap & Pay?
- What are the limits when using Tap & Pay?
- How do I pay using Google Pay™?
- How many cards can be setup to use Tap & Pay?
- When you make a purchase with Tap & Pay, the details are kept on screen. Can you remove this?
- Can you get a refund on purchases if you use Tap & Pay?
- What do you do if you've lost your phone and have card configured in Tap & Pay?
- How do you keep your security software current?
- What is the banking app?
- How do you register for the app?
- Is mobile banking free?
- Mobile banking is not working for you. Is your phone compatible with mobile banking?
- How can you get the banking app?
- Can you access mobile banking when overseas?
- What is the difference between the banking app and internet banking?
- Who do you call if you have a problem?
- What can you do with the app?
- How do you change the favourites buttons on the welcome screen?
- Can you access loan redraw on the app?
- What version of iOS or android do you need for the banking app?
- Can you get the app on other mobile phones?
- Can you access an account using the banking app if the account requires 2 to sign?
- How do you log out of banking on the app?
- How secure is the app?
- Why are my accounts not appearing within my Android mobile app?
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Insure
Insure
- Do you have to advise Bank Australia if you change the security on your property?
- Would you insure a group of friends moving into a new flat?
- Do you have to notify Allianz if you're about to install a new kitchen and renovate the bathroom?
- Do we cover for flood?
- Do you have to notify Allianz if you've started using your home for business purposes?
- What type of items do you need to specify in your home contents policy?
- Can a family member enquire or make changes to a car insurance policy?
- What is the difference between Comprehensive, Compulsory Third Party and Third Party Property Damage Motor Insurance?
- Why should you get health insurance?
- If your son/daughter is a learner driver and you want to teach them to drive in the car insured with Allianz, do you need to inform Allianz?
- If your son/daughter has just received their probationary license, do you need list that child as a nominated driver?
- What should you do if you've bought a new music player for your vehicle and you want it covered if it gets stolen?
- What is the removal of basic excess for windscreen claims option?
- What excess would a son/daughter have to pay if they are under 25 years old, a nominated driver on the policy and involved in an accident with another vehicle?
- What home emergencies are included?
- Will you have a waiting period before you can use the service?
- When does your subscription start and end?
- Will the tradesperson permanently fix the problem at your home?
- How quickly will the tradesperson get to your home?
- What is the limit on payments that you receive for your call-outs?
- What is Emergency Home Assistance?
- Can you use Emergency Help Assist if your emergency happens at night, or on a weekend or public holiday?
- Can you combine your two call-out entitlements to a single call-out?
- Does Emergency Home Assist cover all the costs of repair?
- What if you're unhappy with the trades person’s quality of service or repair?
- Can you use Emergency Home Assist if you live in a regional, rural or remote area?
- What do you do if you need to make a landlord insurance claim?
- What are the main types of cover available through the Allianz Life Plan?
- How far in advance can you buy a travel insurance policy?
- What is Life cover?
- Do you have to complete a landlord insurance claim form?
- Can you still purchase a policy if you're currently overseas and have no insurance?
- Are you required to get replacement quotes?
- Are you covered if you work overseas?
- What is Permanently Unable to Work cover?
- What is Critical Illness cover?
- What documents might you need to make a landlord insurance claim?
- Where can you find more information about making a claim?
- What is Ezicover Insurance?
- How are possessions/items replaced?
- If you return home early, do you get a refund?
- What should you do if someone makes a landlord insurance claim against you?
- What do you do if you think you may have a pre-existing medical condition?
- Why should you consider Ezicover Insurance?
- What are the main types of cover available through Ezicover?
- If you have life insurance through your superannuation. Why do you need additional insurance?
- Why would you need life insurance if your healthy?
- How much does it cost to add cover for your pre-existing medical condition(s) to your travel insurance policy?
- What happens if you purchase a travel insurance policy and a new medical condition develops? Would you need to pay an additional premium?
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Save
Save
- How do you open a savings account?
- What does 'at call' mean?
- How often do you get a statement on your savings account?
- Can you transfer funds from your savings account through internet banking?
- When can you withdraw funds from your Christmas Saver?
- How is interest calculated?
- Can you setup direct debits or use BPAY on your savings account?