Help, Support & Frequently Asked Questions

Help by product

Straight to the point answers on fees, rates, features, criteria and using your account.

Applying for and paying off your loan for an EV (electric vehicle), or used car.

What you need to know about managing your home loan and getting ready to apply.

Loans for all sorts of purposes and how to manage yours.

Everyday bank account features to help you manage money your way.

How to keep track of earnings and move your money around.

From understanding interest to managing your card and account.

How to complete the day-to-days with Bank Australia and what to do when you need help.

See how to open a Bank Australia account and get answers to common questions about applying for credit cards and loans.

Setting up and using Bank Australia services including the app, internet banking, phone and branch banking, and our accessibility services.

Find answers to the common questions like where to find statements and changing your details.

Learn about the different ways you can make and receive payments, transfer money, and access your cash with Bank Australia.

What you need to know about Bank Australia’s Visa Debit and Credit cards. Learn how to use them and what to do if you have any issues.

There are things we do – and things you can do – to keep your accounts safe and secure. Get the full scoop on secure banking here.

See how to open a business account and get tips on planning budgets and feeling organised.

Find Bank Australia information, reporting and other good to knows, including grant applications.

You might be looking for answers on behalf of yourself or someone else – be assured that whatever your needs, we’re here to help.